This policy explains when SMM Apps refunds a payment to SMM Apps. It is part of our Terms.
1. Plans and add-ons
- Plans and add-ons are paid in advance for a month at a time. You can try SMM Apps first with the free trial.
- We don't refund a period that has started, or the unused part of it, unless the law requires it.
- If SMM Apps didn't work for you for a long time because of us, write to us: we can add free days or credit your balance.
2. AI messages and count credits
- Extra AI messages and count credits aren't refunded once they are added to your account.
- Count credits are only used when a count worked; a failed count costs nothing.
3. Balance
Money in your SMM Apps balance can only be spent on SMM Apps and can't be withdrawn. If you paid twice by mistake, write to us within 14 days and we'll add it to your balance or send it back.
4. How to ask
Write to business.mhtanvirahamad@gmail.com with your invoice number and what happened. We answer within 3 working days.